Case Studies
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Business Process Improvement – Center of Excellence Program Development
Background: In order to manage the large volume of user requests across all corporate administrative functions (e.g. finance, legal, human resources, marketing, etc.), reporting and analysis tools were needed to define user requirements, estimate resource requirements and allocations, estimate level of effort, prioritize concurrent and potentially conflicting activities and analyze the business case to evaluate the return on investment for new projects.
Project Management Office (PMO) Development and Support
Due to the extensive number of concurrent projects underway within the Finance function of this Fortune 500 multi-national manufacturer, this client needed to launch and support a PMO to manage progress, and to provide an efficient way for status reporting and resource allocation across competing priorities.
Business Process Improvement – Europe, Latin America, China
Background: The international operations of this Fortune 500 CTS Impact client did not have standard processes or systems across its 13 production facilities, which limited transparency and consistency of data available to the corporate management team.
Standard Operating Procedures – Import/Customs
Background: In order to manage its global import function consistently, and to manage the enterprise risk associated with Import activities, this CTS Impact client needed to establish formal standard policies and operating procedures.
Strategic Sourcing Analysis and Program Design
Background: To leverage its massive purchasing power for the procurement of raw materials, this CTS Impact client needed to formalize its sourcing process for certain goods and services through a strategic sourcing program.
ERP Upgrade – PeopleSoft – Financials, HR and Supply Chain
Background: With the concurrent upgrade of its human resources, financials and supply chain ERP system (PeopleSoft), CTS Impact provided operational expertise in finance & accounting, supply chain and HR with specific PeopleSoft implementation and user experience throughout the entire life-cycle of the upgrade to perform the following:
Business Intelligence – SAP BPC – Software Evaluation & Implementation
Background: To support its management reporting requirements, this CTS Impact client needed a user-friendly tool that could be implemented on an expedited basis across its worldwide business units.
SOX 404 Compliance – Financial and IT Systems
Background: In order to manage a global Sarbanes-Oxley 404 corporate compliance program, business tools needed to be developed and maintained to analyze and track progress, manage resource utilization and control costs. The diverse program encompassed a team of 30 professionals across numerous legal entities in over 50 countries. Due to the varying levels of detail to meet the information requirements of the constituents (e.g. field operations, Steering Committee, Audit Committee), status reporting presented some unique challenges.
IT Governance Policy Development and Compliance
Background: With over 850 business units globally, this de-centralized IT function needed to establish formal IT governance standards and guidelines as part of its Enterprise Risk Management program.
Internal Audit – Operational, Financial and IT Systems
Background: As part of its annual operational audits of this CTS Impact client’s 850 manufacturing facilities, field audits were performed globally on a rotational basis, driven by an annual risk assessment.
Disaster Recovery and Business Continuity Planning
Background: Although certain business practices were in place, this CTS Impact client lacked a formal disaster recovery program to manage its enterprise-wide risk. Once designed, the operational effectiveness of the controls needed to be evaluated.