Background: As part of its migration to a shared services environment, this CTS Impact client was centralizing its worldwide Commissions function, including a new software tool.   Previously, several different software applications were in use supporting various business units, and with disparate business processes with varying degrees of complexity.

CTS Impact Solution:  As an experienced IT Project Manager with hands-on experience with commissions processes, CTS Impact performed the following:

  • Requirements definition
    • Define future state model
    • Identify specific reporting needs
  • Data mapping and design
    • Research all data inflows and outflows
    • System mapping of over 50 commission plans
  • Design and document
    • Process design
    • Document standard operating procedures
  • User-acceptance testing (UAT)
  • User-training and roll-out support